Frequently Asked Questions  

If you can't find the information that you are looking for in the FAQs below, please drop us a message to let us know how we can help.

How does your footprint calculator work?

To get an insight into the approach and the assumptions used in our footprint calculator, check out our Calculator Methodology page.

How do the subscriptions work?

Subscriptions are a great way to offset your footprint on a long-term basis. Our subscription packages have been designed to offset the average emissions footprints of residents in different regions across the Middle East. When you subscribe to one of our packages, a monthly recurring payment is set up in return for offsetting the amount specified in your subscription purchase over a 12-month period. Currently, subscriptions payments made through our website are processed by PayPal in USD, and you can pay by either using your debit/credit card or using a PayPal account. Recurring payments are collected on the same day of the month. If the initial recurring payment falls on the 31st, PayPal eventually adjusts the billing cycle to the 1st of the month. If the initial recurring payment falls on the 29th or 30th, PayPal adjusts the billing cycle to the 1st of the month on the following February. You can cancel your subscription at any time, free of charge. If you would like to cancel your subscription, you can do so through your PayPal account, or by contacting

Does offsetting really help stop climate change?

If the offset credits are of a high quality, then yes, offsetting is an effective tool to tackle climate change. However, it is not the only tool available, and it is certainly not the best tool. The very best way that you can contribute to tackling climate change is by making sustainable lifestyle choices. How you choose to travel, what you choose to eat, how much energy you choose to consume, what products you choose to buy, how much you choose to waste and how you choose to handle that waste; these are all decisions that we make every day that have a significant and direct impact on our environment. Educate yourself, be conscious about your carbon footprint, and try to minimize it as best as you can. And then offset. That’s how it should work!

Is Sink a charity organization?

Sink is not a charity, but is registered as a freezone limited liability company in the United Arab Emirates. Charities often need to spend a lot of time and effort on securing funding and donations, which they rely on to remain operational and carry out the great work that they do. We have chosen a self-sustaining business model; one that allows us to stay mission-driven and focus on tackling the problem at hand. However, we do adopt some of the best elements of charity organizations. We publish all of our customers' purchases and the offsets that we make on their behalf, and we keep our margins so low that they are comparable with the best charities out there. For more information on what we do with your money please read the About Your Purchases section on the About Us page.

How exactly do you offset my footprint?

Sink funds projects that specialize in the reduction or removal of CO2 and other greenhouse gases from the atmosphere, in order to mitigate the impact of climate change. We offset your carbon footprint by purchasing carbon offset credits, measured in metric tons of CO2 equivalent (CO2e), from these projects on your behalf. Carbon offset credits can be generated from projects that specialize in a variety of activities, including renewable energy, energy efficiency, afforestation & reforestation, waste management, and methane & nitrous oxide abatement, among others. However, in order for these projects to qualify to sell their offset credits, they must meet strict qualifying criteria and standards, which are regulated by independent programs. All of the projects that we maintain in our portfolio are regulated by the world’s leading voluntary carbon offset program, the Verified Carbon Standard. Whenever you make a purchase on Sink, we offset the quantity of emissions specified in your purchase from our portfolio, and we retire them (meaning that they can never be re-sold or traded), allowing you to claim them towards your own emissions reduction goals.

How much of my money goes towards the offsetting projects?

For subscription-based purchases, Sink charges a flat fee equivalent to $1.49 USD per month on top of your subscription, regardless of the subscription size. Aside from this fee, the entire subscription amount is directed towards the offset projects, including the transaction costs, and we will always ensure to purchase and retire the number of offsets that you have subscribed for. For one-time purchases, such as those purchased to offset flights, events, or as gifts, 85% of the purchase is directed towards the offset projects, including the transaction costs, and we will always ensure to purchase and retire the number of offsets specified in your purchase. The remaining 15% is kept by Sink to cover our operating, marketing and development costs. We firmly believe in being transparent with our customers, which is why we publish all of your subscriptions and one-time purchases in our online ledger, so that you can view and validate your contributions.

Don't we have bigger, more urgent problems to worry about right now?

There are certainly plenty of challenges facing humanity today. However, given the sheer scale and number of problems at hand, we simply cannot afford to tackle them in series - we must act in parallel. Sink is addressing one of the most important of these crises in climate change. Indeed, the effects of climate change are only starting to appear, and they may not seem so dire today. The unfortunate reality is, however, that if we don’t act today then the consequences will fast become irreversible with lasting impacts on our childrens' futures. We don’t want to discourage anyone from working towards solving other issues. In fact, that is why we try to make our offsetting service as effortless as possible, so you can have the time and energy to remain focused on other things.

Are there any alternative payment methods to PayPal for the subscriptions?

At the moment, the only way that we can accept payments for subscriptions directly on our website is with PayPal, through which you can pay using a PayPal account or using your credit card. PayPal may ask for additional information to process the payment to pay for a subscription using a debit/credit card.

If you would like to make a payment, but do not want to use PayPal (or USD), please contact us on WhatsApp or at and we will work with you to provide an alternative payment method.